Match Mint Cup and Newspaper
Case Study
Solution
Question 1 : How
could he make certain that someone would ask the right questions so as to
ensure the Correct results for each and every guest?
SOlution 1: •Was it because he hired extremely competent people?The hotel could have made research (interview, feedback) what people expect , like/ dislike while staying at Hotels, thus by identifying the crucial points ( which impact the customer satisfaction) ask the customers the relevant questions.
Question 2: Was it because he hired extremely competent people?
Solution 2: Every key activity was precisely planned and made into the standard process charts so that it could be very easy for any person (who is least capable of doing job) can do it properly.
Question 3 : Were the employees owners?
Question 4: Was it some kind of special incentive system?
Solution 3 and 4:
•Employees were properly trained and may be they must have been had a job satisfaction with proper leadership
•As hotel is providing service at any point of time, they must be paying incentive to the employees.
•As one can see the person came three times after being satisfied on the first time, they are getting their revenues back by providing the quality service.
SOlution 1: •Was it because he hired extremely competent people?The hotel could have made research (interview, feedback) what people expect , like/ dislike while staying at Hotels, thus by identifying the crucial points ( which impact the customer satisfaction) ask the customers the relevant questions.
Question 2: Was it because he hired extremely competent people?
Solution 2: Every key activity was precisely planned and made into the standard process charts so that it could be very easy for any person (who is least capable of doing job) can do it properly.
Question 3 : Were the employees owners?
Question 4: Was it some kind of special incentive system?
Solution 3 and 4:
•Employees were properly trained and may be they must have been had a job satisfaction with proper leadership
•As hotel is providing service at any point of time, they must be paying incentive to the employees.
•As one can see the person came three times after being satisfied on the first time, they are getting their revenues back by providing the quality service.